Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged or altered in any way cannot be returned. If you are unsure about your eligibility, please contact us for clarification.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above to initiate your return.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the product. Include photos of the damage or defect in your email to help us assess the situation. We may offer a replacement or refund for defective items at our discretion. Please do not return defective items without prior authorization.
Contact Information
For any questions regarding returns or refunds, please reach out to us via email at [email protected]. We are here to assist you and ensure your concerns are addressed promptly. Our customer service team is available to help you navigate the return process and answer any questions you may have.